Support
In an emergency, call 911. MetaTalk does not replace 911 or your radios.
Joining a group
Ask your leader for your team's link or QR code. Open it on your own phone, sign up with your email, and confirm the email we send you. You land on your team.
Starting a group
Go to Start a free group. After you confirm your email you get a link and a QR code for each team.
The confirmation email didn't come
Check your spam or junk folder for mail from metacoolsystems.com. If it isn't there after 10 minutes, email us from the address you signed up with.
Nobody can hear me
Close and reopen the mic in Crew Talk. If you were on a phone call or used dictation, the phone may have kept the mic; reopening it takes it back. If that doesn't work, tap Help and tell us what you see.
Turning off location
You can stop sharing your location in the app at any time. Your leaders then no longer see where you are.
Closing your account
Email support@metacoolsystems.com from the address you signed up with and ask us to close your account. We close it and delete your account details. Safety records on a work account belong to that account and may need to be kept. See the privacy policy.
MetaCool for your site
For heat safety on a work site, email us with your company name and the number of crews, and we will get back to you.